Terms and Conditions
Man with Van Catford Service Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Catford provides removal and related services. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, the following words have the meanings set out below:
1.1 Company means Man with Van Catford, the provider of removal and related services.
1.2 Customer means any individual, business, or organisation that books or uses the services of the Company.
1.3 Services means any transport, removal, delivery, loading, unloading, packing, storage, or related services provided by the Company.
1.4 Vehicle means any van or other vehicle used by the Company to carry out the Services.
1.5 Goods means any items, belongings, furniture, equipment, or materials transported, handled, or stored by the Company on behalf of the Customer.
1.6 Service Area means the general area in which the Company operates, including Catford and surrounding districts, as may be updated by the Company from time to time.
2. Scope of Services
2.1 The Company provides man and van removals, small house and flat moves, office and business moves, student moves, furniture transport, and other similar services within its Service Area and to destinations across the United Kingdom as agreed at the time of booking.
2.2 The exact nature of the Services, including the size of Vehicle, number of staff, time allocation, and any additional requirements, will be agreed between the Company and the Customer during the booking process.
2.3 Any Services not expressly agreed at the time of booking, including but not limited to packing, dismantling, assembly, or additional drops, may incur extra charges and will only be carried out subject to the Companys agreement and availability.
3. Booking Process
3.1 Bookings must be made directly with the Company. The Customer must provide accurate information, including collection and delivery addresses, dates, access details, size of the move, and any special requirements.
3.2 Any quote provided by the Company is based on the information supplied by the Customer. If this information is incomplete or inaccurate, the Company reserves the right to amend the quote, adjust the price, or refuse to carry out the Services.
3.3 A booking is only confirmed when the Customer has accepted the quoted price and any required deposit or pre-payment has been made, where applicable. Until confirmation, dates and times may be offered to other Customers.
3.4 The Customer is responsible for checking that all details of the booking confirmation are correct. Any errors must be reported to the Company as soon as possible and, in any event, prior to the start of the Services.
3.5 The Company may decline or cancel a booking at its discretion, for example due to safety concerns, access issues, or if the requested work falls outside the scope of its Services.
4. Pricing and Payments
4.1 Prices may be based on hourly rates, fixed quotes, or a combination of both, as advised at the time of booking.
4.2 Unless otherwise stated, prices include the use of the Vehicle and driver, fuel, and the agreed number of staff. Charges may apply for congestion zones, tolls, parking fees, or ferry costs, which will either be added to the final bill or pre-agreed with the Customer.
4.3 The Customer is responsible for ensuring suitable and legal parking at both collection and delivery addresses. Any parking fines or penalties incurred as a direct result of inadequate parking arrangements may be charged to the Customer.
4.4 Payment terms will be confirmed at the time of booking. Unless agreed otherwise, payment is due on completion of the Services on the same day. The Company may require a deposit or full pre-payment for certain bookings.
4.5 The Company accepts various forms of payment as notified to the Customer during the booking process. The Customer must ensure that cleared funds are available at the time payment is due.
4.6 If payment is not made when due, the Company reserves the right to withhold delivery of Goods, cease work, or retain Goods until payment is received in full. The Company may also charge reasonable interest and costs for late payment.
5. Cancellations and Amendments
5.1 If the Customer wishes to cancel or postpone a booking, they must notify the Company as early as possible.
5.2 The Company reserves the right to apply a cancellation charge. The level of this charge may depend on how much notice is given before the scheduled start time of the Services. For example, cancellations on the same day or with short notice may attract a higher charge or the full quoted price.
5.3 If the Customer wishes to amend the date, time, or scope of the Services, this will be subject to the Companys availability and may involve a revised quote or additional costs.
5.4 The Company may cancel or postpone the Services due to circumstances beyond its reasonable control, including severe weather, road closures, vehicle breakdown, accidents, illness, or other operational issues. In such cases, the Company will seek to rearrange the booking or provide a refund of any pre-paid amounts, but will not be liable for any consequential losses.
6. Customer Responsibilities
6.1 The Customer is responsible for preparing their Goods for transport, unless packing services have been separately agreed. This includes safely packing items in suitable boxes, protecting fragile items, and labelling where appropriate.
6.2 The Customer must ensure that all Goods are ready for collection at the agreed time, that access is clear, and that all items to be moved are identified to the team before loading begins.
6.3 The Customer must arrange any necessary permissions or permits, such as building access, lift reservations, parking suspensions, or entry codes, and must inform the Company of any restrictions that may affect loading, unloading, or travel.
6.4 The Customer must not ask the Company to transport any Goods that are dangerous, illegal, or prohibited, including but not limited to explosives, flammable materials, firearms, drugs, or items requiring special handling licences.
6.5 The Customer must be present, or represented by an authorised person, at both collection and delivery addresses to oversee the move, confirm items, and sign any job sheets or confirmations.
7. Loading, Unloading and Access
7.1 The Company will take reasonable care when loading and unloading Goods. However, the Customer is responsible for ensuring that access routes, staircases, lifts, and doorways are suitable for moving the Goods.
7.2 The Company may refuse to move items that it reasonably believes cannot be safely handled or moved via the available access, or which may cause damage to the property, the Goods, or pose a risk to staff.
7.3 If the Customer requests that the Company proceeds with moving items despite access concerns, the Customer may be asked to sign a disclaimer confirming that they accept responsibility for any resulting damage.
7.4 If access difficulties, waiting times, or delays arise that are outside the Companys control, additional charges may apply based on the prevailing hourly rates.
8. Disassembly and Reassembly
8.1 If the Customer requires furniture or equipment to be dismantled or assembled, this must be requested at the time of booking, as additional time and charges may apply.
8.2 The Company will take reasonable care during any disassembly or reassembly, but cannot guarantee that items will be restored to their original condition or that they will remain suitable for future dismantling.
8.3 The Company will not be responsible for any damage or issues arising from poor manufacturing, pre-existing wear and tear, or the inherent fragility of flat-pack or self-assembly furniture.
9. Waste and Rubbish Regulations
9.1 The Company provides removal and transport services and is not a waste disposal contractor. The Company will not remove or transport general rubbish, hazardous waste, or items that should be taken to licensed waste facilities, unless explicitly agreed in advance and in compliance with applicable regulations.
9.2 The Customer must not present items for removal that are considered controlled waste, including but not limited to builder's rubble, chemicals, paint, gas bottles, oils, asbestos, clinical waste, or electrical appliances that must be disposed of via specialist schemes, unless agreed beforehand.
9.3 Should the Company agree to remove certain items that may fall under waste regulations, this will be carried out in accordance with applicable laws, and additional charges may apply for lawful disposal.
9.4 If the Customer attempts to include prohibited waste or items that the Company is not licensed to handle, the Company may refuse to load such items. If this leads to delays or additional journeys, the Customer may be charged accordingly.
10. Liability and Insurance
10.1 The Company will take reasonable care of the Customers Goods while they are in its possession. The Companys liability for loss of or damage to Goods is limited as set out in this section.
10.2 The Company will not be liable for loss or damage arising from the following:
a. inadequate or improper packing by the Customer
b. the inherent nature or defects of the Goods
c. normal wear and tear
d. atmospheric or climatic conditions
e. delays not caused by the Companys negligence
f. acts or omissions of the Customer or third parties.
10.3 The Customer is advised to take out suitable insurance cover for their Goods, particularly for high-value items, fragile items, or for moves involving storage or long distances.
10.4 The Companys total liability for any claim arising from a single incident or series of related incidents will be limited to a reasonable sum, taking into account the value of the Goods, the nature of the Services, and any applicable statutory limits.
10.5 The Company will not be liable for any indirect or consequential losses, including but not limited to loss of profit, loss of business, or loss of opportunity, arising out of or in connection with the Services.
11. Claims and Complaints
11.1 Any visible damage to Goods or property must be reported to the Company as soon as reasonably practicable, ideally on the day of the move or within a short period after discovery.
11.2 Any complaint or claim should set out full details, including dates, locations, and the nature of the issue. The Company may request supporting evidence such as photographs or receipts.
11.3 The Company will investigate all reasonable complaints and, where appropriate, may offer repair, replacement, or a goodwill payment. Acceptance of any payment may be in full and final settlement of the claim.
12. Exclusions and Limitations
12.1 The Company does not accept responsibility for the following items unless specifically agreed in writing prior to the move: jewellery, watches, precious metals, cash, financial documents, artworks, antiques, items of exceptional value, or items with sentimental value.
12.2 The Company will not open, inspect, or inventory boxes or containers packed by the Customer, and will rely on the Customer to declare any particularly valuable or fragile items.
12.3 If the Customer instructs the Company to transport items in plastic bags, open containers, or unsuitable packaging, the Customer does so at their own risk.
13. Delays and Force Majeure
13.1 The Company will make reasonable efforts to adhere to agreed times, but cannot guarantee arrival or completion times due to factors such as traffic, roadworks, accidents, or weather conditions.
13.2 The Company will not be liable for any delays or failure to perform the Services where such delay or failure is caused by events beyond its reasonable control, including but not limited to natural disasters, strikes, lockouts, pandemics, or governmental restrictions.
14. Data Protection and Privacy
14.1 The Company may collect and process personal data from the Customer for the purposes of administering bookings, providing the Services, taking payment, and meeting legal obligations.
14.2 The Company will take reasonable steps to keep personal data secure and will not share it with third parties except where necessary to provide the Services or comply with legal requirements.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.
16. General Provisions
16.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.
16.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy.
16.3 These Terms and Conditions constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any prior discussions or agreements.
16.4 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Customers booking will apply to that booking.
By proceeding with a booking with Man with Van Catford, the Customer confirms that they have read, understood, and agree to be bound by these Terms and Conditions.
