Privacy Policy
Man with Van Catford Privacy Policy
This Privacy Policy explains how Man with Van Catford collects, uses, stores and protects personal data in connection with its services. It applies to all Man with Van Catford customers and prospective customers within the Catford area and surrounding locations where our services are offered. We are committed to complying with the UK General Data Protection Regulation and the Data Protection Act, and to handling your personal data lawfully, fairly and transparently.
1. Data Controller
The data controller is the organisation that decides how and why your personal data is processed. For the purpose of this Privacy Policy, Man with Van Catford is the data controller in respect of all personal data collected from customers and prospective customers in the Catford area in relation to our removal, transport and related services.
2. Personal Data We Collect
We may collect and process the following categories of personal data when you enquire about or use Man with Van Catford services:
Identification and contact details, such as your name, postal address, collection and delivery addresses, and any other address relevant to the services, as well as contact details such as your preferred contact method.
Service and booking information, including details of the items to be moved, property access information, dates and times of your booking, job notes, and any instructions you provide about handling your property or belongings.
Transaction information, such as the services you purchase, booking history, and payment-related records. We do not store full payment card details; payment processing is handled by third-party payment processors.
Communications data, including enquiries, quotes, emails, messages, call notes and feedback that you provide in connection with our services.
Technical and usage data, such as basic information about how you interact with our website or online forms, which may include device information, approximate location, and dates and times of access, where this is provided by your browser or device.
3. How We Collect Your Data
We collect personal data directly from you when you contact us to request a quote, make a booking, ask a question, provide feedback, or otherwise communicate with us by phone, in person, through our website, or via other communication channels.
We may also receive personal data from third parties, for example from comparison or booking platforms, partner businesses or referrers where you have requested a quote or service that involves Man with Van Catford. In such cases, the third party will usually be acting as a separate data controller and should provide you with their own privacy information.
4. Purposes and Lawful Bases for Processing
We only process your personal data where we have a valid lawful basis under data protection law. The main purposes and lawful bases are as follows:
To provide quotes and respond to enquiries. We process your identification, contact and service information to offer you a quote and to respond to your requests. The lawful basis is taking steps at your request prior to entering into a contract and our legitimate interests in responding to potential customers.
To perform a contract with you. When you book Man with Van Catford, we process your personal data to manage your booking, plan the move, provide the agreed services, communicate with you about the job, and handle payments. The lawful basis is performance of a contract and taking steps prior to entering into a contract.
To manage our business and improve services. We may use service, booking and communications data to manage schedules, allocate vehicles and staff, monitor service quality, and improve our operations. The lawful basis is our legitimate interests in running and developing our business efficiently and safely.
To comply with legal obligations. We may process personal data to meet legal or regulatory requirements, such as record keeping for tax and accounting purposes or responding to lawful requests from authorities. The lawful basis is compliance with a legal obligation.
To send service-related communications. We may contact you with important updates regarding your booking or changes to our terms or policies. The lawful basis is performance of a contract and our legitimate interests in keeping you informed about information that affects your booking.
Marketing communications. Where permitted by law, we may use your contact details to send you limited information about similar services from Man with Van Catford. The lawful basis is our legitimate interests in promoting our services, or your consent where this is required. You can object to or opt out of marketing at any time.
5. Data Sharing and Processors
We do not sell your personal data. However, we may share it with trusted third parties where necessary for the purposes described in this Privacy Policy.
Service providers and processors. We may engage third-party companies to provide services such as payment processing, customer management tools, scheduling software, website hosting, email or messaging services, and data storage. These organisations act as data processors and may only process your personal data on our documented instructions, for the purposes we specify, and must implement appropriate security measures.
Professional and legal advisers. We may share relevant information with accountants, insurers, legal advisers or similar professionals where necessary to obtain advice, manage claims, handle disputes or meet our legal obligations.
Authorities and law enforcement. We may disclose personal data where required by law, a court order, or when necessary to protect our rights, property or safety or that of our customers, staff or the public.
In all cases where we use processors, we take steps to ensure that your personal data is protected, including the use of appropriate contractual safeguards.
6. Data Retention
We will keep your personal data only for as long as is reasonably necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting or reporting requirements.
In general, we retain customer records and booking information for a period that allows us to handle repeat bookings, queries and potential disputes, and to maintain accurate business records in line with applicable limitation periods and tax rules. Communications and quote requests from non-booking customers may be kept for a shorter period, unless a longer retention period is required or permitted by law.
When personal data is no longer required, we will securely delete or anonymise it so that it can no longer be associated with you.
7. International Transfers
Where we use service providers located outside the United Kingdom or the European Economic Area, or where data may be stored on servers in other countries, we will ensure that appropriate safeguards are in place to protect your personal data. These safeguards may include the use of standard contractual clauses approved for international transfers or reliance on other legally recognised mechanisms. Further details can be provided upon request.
8. Data Security
We take reasonable and appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures may include restricted access to systems, secure storage of records, and staff awareness of data protection responsibilities. While we strive to protect your personal data, no method of transmission or storage is completely secure; you share information with us at your own risk.
9. Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data held by Man with Van Catford. These rights may be subject to certain limitations and conditions.
Right of access. You have the right to request confirmation that we process your personal data and to receive a copy of your personal data, along with certain information about how we use it.
Right to rectification. You have the right to request correction of any inaccurate or incomplete personal data that we hold about you.
Right to erasure. In certain circumstances, you may request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other legal basis for processing.
Right to restriction of processing. You may ask us to restrict the processing of your personal data in certain situations, such as while we are investigating a concern about its accuracy or our use of it.
Right to object. You have the right to object to our processing of your personal data where we rely on legitimate interests as the lawful basis, including for direct marketing. If you object to direct marketing, we will stop processing your personal data for that purpose.
Right to data portability. Where processing is based on consent or contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used and machine-readable format and to request that we transmit it to another controller where technically feasible.
Right to withdraw consent. Where we rely on your consent to process personal data, you may withdraw that consent at any time. This will not affect the lawfulness of processing before consent was withdrawn.
You also have the right to lodge a complaint with the relevant supervisory authority if you are concerned about how we handle your personal data. We encourage you to contact us first so that we can try to resolve any concerns directly.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, how we process personal data, or legal requirements. Any updates will be made available through our usual communication channels. We recommend that you review this Privacy Policy periodically to stay informed about how we handle your personal data.
11. Contacting Man with Van Catford About Privacy
If you have any questions about this Privacy Policy, how we use your personal data, or if you wish to exercise your data protection rights, you can contact Man with Van Catford using the usual contact details made available to you when you engage our services or visit our website.
